Shipping policy

LoftWorks Shipping Policy

Flat-Rate Worldwide Shipping
We offer a flat-rate shipping fee for all orders, anywhere in the world.

Order Verification & Payment
You will be charged when your order is placed. All payments are subject to verification and approval before shipping and may take several days to process. Orders with incorrect billing information or requiring additional verification may be delayed or canceled to prevent credit card fraud.

Shipping Process

  • Orders typically require 2–5 business days to fulfill and transport to our carrier’s sort facility.

  • During peak periods or holidays, fulfillment may take up to 10 days, or longer for popular items with limited stock.

  • Once your order begins processing through our shipping department, no changes (including address changes) can be made. We only ship to the address provided at checkout.

  • We ship only on business days (Monday–Friday) and do not ship on Saturdays, Sundays, or holidays.

  • For orders with multiple items, products may be shipped separately and received on different dates depending on the location of our manufacturing partners.

Tracking

  • All orders are shipped with tracking numbers. You will receive an email with your tracking number when your order is dispatched.

  • Tracking information may take several days to update. If no tracking information is available 5 business days after dispatch, please contact us at owenavedian12@gmail.com.

Deliveries

  • Shipping time varies by country or region. Delivery dates are estimates only and cannot be guaranteed.

  • LoftWorks is not responsible for delays caused by postal services, customs clearance, holidays, severe weather, labor disputes, or other factors beyond our control.

Duties, Taxes, and Other Fees

  • International shipments may be subject to import taxes, duties, and customs fees. These charges are the sole responsibility of the recipient.

  • LoftWorks cannot control or predict these fees. Refused shipments that are returned will incur import taxes and return shipping costs for the customer.

  • Customs policies vary by country; please contact your local customs office for specific guidance.

Lost, Stolen, or Damaged Packages

  • LoftWorks is not responsible for lost, stolen, or damaged packages.

  • If your tracking shows your package as delivered but you have not received it, report the issue and/or file a claim with the carrier.

  • Timestamp and delivery confirmation from the carrier are used to review damage or return requests; claims may not be honored if not reported promptly.

Wrong Address Disclaimer

  • It is the buyer’s responsibility to ensure the shipping address is correct at checkout.

  • Orders are processed immediately, and address changes cannot be made after processing begins.

Feedback
We welcome your questions, concerns, or feedback. Email us at owen@loftworkspro.com to let us know how we’re doing. We take feedback seriously and are always working to improve our service.